Tammy is a former Fortune 50 project manager and training professional. She has expertise in project management in Telecommunications and the Pharmaceutical industries. She also has extensive e-learning experience in these industries as well. She is truly dedicated to ensuring the clients goals are met and has a strong focus on customer service.

Professional Experience

• Over 24 years in telecommunications and pharmaceutical industries in Project Management and Organizational Capability.
• Strong focuses on e-learning, distance learning, classroom training and blended learning solutions.
• Developed & delivered technical training, voice/data training, customer service training.
• Researched, designed and developed training curricula, skill gap analysis and job aids.
• Project managed, designed and developed e-learning web site to support a nation-wide sales force of 4000.
• Created, planned, implemented, administered and marketed all aspects of e-learning platform.
• Negotiated alternative hosting solution resulting in a savings of over $100k.
• Increased client base by 30% with exceptional customer service to hosting customers.
• Received multiple awards during tenure with AT&T. Awards included Customer Value-Added, Economic Value-Added, People Value-Added, Personal Leadership Development, and Division MVP (Most Valuable Performer) Awards.
• Awarded the prestigious AT&T Global Services Golden Circle Award (which is only awarded to the top 5% of the organization) for outstanding achievement in the project management, design and development of the first Learning web site.

Areas of Expertise

• Project Management
• E-Learning
• Training/Facilitation
• Customer Service

Industries

• Telecom
• Pharmaceutical

Education

• Thomas Edison State College
• Commercial Project Management, The George Washington University
• Instructional & Web-based Instructional Design
• Certified DiSC facilitator