Neil Hostein


Call Center and Telecom Cost Reduction

A very determined customer advocate, Neil is an effective negotiator, optimizing and reducing costs for clients. Neil maintains his customer- focus with an unwavering resolve. Because of his deep Telecom knowledge and experience he is familiar with available technologies to suit individual client needs. Neil knows when to ask and when to demand.

Professional Experience

• 9 years Telecommunications sales, design and management experience
• Analyzed, sold and implemented customer solutions using products such as Business Internet, Business line, Centrex, ISDN PRI/BRI, DEA, local and wide area networking (Frame Relay, ATM, TLS, and Private Line) in a CLEC and ILEC environment.
• Introduced e-business solutions, hosting and managed applications, security infrastructure, mobility, switch equipment and web portals.
• Managed top 20 Fortune regional accounts
• Relationship and inside knowledge of the largest Tel Co’s
• Specializing in Call Center, Neil has designed & implemented millions of dollars of hardware to start-up and/or expand large Contact Centers.
• Rolled out a World Network Operation Centre (NOC) for a Fortune Company that resulted in 6 figure reductions in infrastructure cost while increasing efficiencies and network stability.
• Countless times Neil has used his business optimization ability to find budget dollars for hardware upgrades and replacements in companies where no budget was available.

Areas of Expertise

• Client Management
• Contract Negotiation
• Voice/Data Cost Reduction
• Technology ROI

Education

• University of Windsor Ontario-Bachelor of Arts Psychology
• University of Western Ontario-Minor in Business
• St. Clair College of Applied Arts and Technology-Marketing and Advertising
• Numerous Cisco Certifications and Carrier Technology course completions