Ken Borglum


Call Center, Selling Execution, Telecom Cost Reduction

Ken is not your typical "consultant". He jumps in, leads where necessary, and becomes one of the Team. A very results-oriented person, Ken has no interest working with a Company if he cannot add value many times his fees. Very operationally-oriented, Ken will help prioritize among conflicting options and develop an executable plan with accountabilities and dates. Ken only takes on a select few engagements each year to ensure his focus against the project and satisfaction of the client.

Professional Experience

• 20 years of Retail and Consumer Products experience in various functions including Call Center, Bottling, Sales, and Logistics.
• Ken designed and operated a Division for a Fortune company, tripling sales to $1.2Billion in 3 years and developing a Global Business Model.
• Turned around a Call Center that grew a Fortune Company’s profits by $75 Million in one year.
• Have a Call Center Model based on sound operational principles that can be customized for each client. Very Customer & Front-Line Focused.
• Implemented a startup Call Center for a Fortune client including ROI, Budget, Org Design, Employee Measures, Call Quality, Training, Site Location & Design, Software needs, & Telecom Optimization.
• Consulted on an outsourced Call Center design which saved a Leading Food Manufacturer millions in selling & delivery costs.
• Selected by the Chairman of a Fortune Company to develop a Go-To-Market/Selling Strategy to align a $25 Billion, multi-Brand Consumer Products Company using various methods (Warehouse, DSD, Call Center, & Distributors).
• While not a "techie", Ken has helped several large Companies make informed decisions on Tech Investments to improve Sales & cut Cost. "Technology is a means, not an end".
• Most engagements are either Retained or Contingency (share of results). When possible, Ken will work off a % of your increased profits!
• Ken will provide a return of several times his fees or you can fire him.

Areas of Expertise

• Call Center
• Front-Line Selling Execution
• Voice/Data Cost Reduction
• Technology ROI

Approach

• Understand the Client
• Evaluate Needs
• Determine if I can add value
• Proposal based on value
• Do it!

Education

• Florida State University, B.S. in Business
• Mercer University, Masters of Business in Finance.