Deb Schreiter


Call Center and Telecom Cost Reduction

Deb is a "can do" individual. She is passionate about her work and will tackle any issue. Customer satisfaction is critical to her mandate in achieving results. This combined with her deep technical expertise drives cost-effective results for clients.

Professional Experience

• 27 years Telecommunications management experience, Call Center, Phone Center, Marketing, Process and Training
• Held inter-carrier roles as ILEC coordinator and CLEC coordinator for Bell.
• Supported the Top 15 Fortune 500 accounts.
• Develops relationship that ensure clients have a one stop contact for any issues ranging from data to local access
• Continuous sales gains within the Call Center environment
• Contributed to year over year efficiency gains within Call Center and Phone Center teams.
• Accountable for the on campus marketing program at all University and Colleges in Ontario and Quebec
• Over 4 years the program sales results grew by 60% + each year
• Initiated the first corporate on-line order services targeted to students. The success of this program resulted in a mass customer on line offering
• Instructed for Call Centre Professional Training Course at Conestoga College

Areas of Expertise

• Call Center and Phone Center
• Implementation of services
• Process improvement
• Training

Education

• Conestoga College
• Executive Marketing courses at Queens and York Universities
• Train the Trainer
• Numerous customer service courses with Bell