Campbell Wynn


Call Center and Telecom Cost Reduction

Technology consultant focused on synchronizing the delivery of technology services with the needs of the business. Considered by clients and colleagues to be a well-grounded technologist, manager and administrator who possesses strong relationship management skills, able to shape and manage expectations. Identifies and addresses key issues from strategic, technological and business perspectives ensuring solutions are comprehensive. Contributes to the growth and performance of a business by delivering resilient high quality products and services.

Professional Experience

• Over 27 years experience in Technology operations and development, able to identify and address key issues from a strategic, technological and business perspective.
• Responsible for more than 3000 seats in 7 call centers that generated in excess of $175 million in revenue.
• Implemented 1200 workstations in 5 call centers over a 3 month period for one of the largest long distance providers.
• Extensive e-business implementation experience including e-mail integration with Lucent Definity switches and providing click-to-chat and click-to-talk functionality. Websites comprised a variety of e-commerce business models including major on-line auction sites, a travel reservation site, group health insurance provider and a sports site.
• Implemented a Siebel call center for a national energy utility active in the deregulated energy industry.
• Implemented an Oracle Financials based call center for a leading network product reseller.
• Member of due diligence teams for strategic new business acquisitions. Post acquisition was responsible for the integration of the acquired networks and systems with the acquiring corporation.
• Designed and developed the communications and network infrastructure for an annual nationally televised educational telethon.

Areas of Expertise

• Call Center
• Voice/Data Cost Reduction
• Systems Integration
• Technology ROI
• Sourcing Analysis and Negotiating

Industries

• Call Centers
• Pharmaceutical Manufacturing
• Laboratory Automation
• Analytical Instrumentation
• Utilities

Education

• Malaspina College, Business Administration